This family-owned, billion dollar omnichannel mail order and electronic retail company was facing significant headwinds from new disruptive business models. Operating in a world of declining sales and shifting margins,
executives recognized that their future existence was under threat. With a business model that was rapidly becoming obsolete due to changing buyer behavior, the company engaged Maine Pointe to help optimize the supply chain, streamline the organization and solve the problems of excess inventory, SKU proliferation,
and above-market freight and warehousing costs. Crucially, they wanted to achieve this without reducing headcount or bricks and mortar.
Our analysis showed that the organization had poor cost control, weak cross-functional alignment and lacked the necessary tools to harness the vast amount of data at its disposal. These, along with a widespread reluctance to change the current ‘culture of consensus’ were contributing to a situation that, if not quickly
improved, could prove detrimental to the business.
Maine Pointe’s procurement and logistics experts worked hand-in-hand with our Leader and Organization Improvement (LOI) specialists and data analysts and the company CEO. Our goal was to bring about a dramatic change in culture and move to a clearly aligned, dynamic and collaborative organization. We achieved this by taking a Total Value Optimization™ approach. This involved:
The cornerstone of this engagement was our Leader and Organization Improvement program. We worked closely with the organization’s HR function to develop a total transformational change within the organization’s culture, processes and cross-functional relationships. Going forward, this will ensure the company has the right people with the right skills to maintain engagement benefits and drive further improvements. The new business model we helped develop and implement centered on creating a focused, aligned and accountable organization capable of delivery on strategy and growth objectives with an organizational design supportive of efficiency and effectiveness. This model will secure the future of the company, changing the way they go to market and how they supply themselves.
Maine Pointe’s subject matter experts worked closely with personnel at all levels in the client’s organization, deploying our Total Value Optimization™ approach to: