Cultural change was a critical element in enabling achievement and sustainability of new strategy, operating model and multimillion-dollar savings
his family owned, billion dollar omni-channel mail order and electronic retail company was facing significant financial headwinds from new disruptive business models.
Operating in a world of declining sales and shifting margins, executives were aware that their future existence was under threat. Changing buyer behavior meant the existing business model was rapidly becoming outdated. The company’s leadership recognized this and understood its culture would have to evolve alongside its supply chain and operations processes to compete successfully in a rapidly changing industry.
Maine Pointe was engaged to help streamline the organization, optimize the supply chain, and solve the problems of excess inventory, SKU proliferation, and above-market freight and warehousing costs. Crucially, our client wanted Maine Pointe to achieve these goals without reducing either the headcount or their brick and mortar investments.
Leader and Organization Improvement (LOI) was the cornerstone of this engagement. We worked closely with the organization’s CEO, senior team and HR organization to effect a total change in its culture, processes and cross-functional relationships. Specifically, Maine Pointe's LOI and cross-functional teams helped our client:
The new business model is centered on creating a focused, aligned and accountable organization which is capable of delivering on strategy and growth objectives. This will secure the future of the company, changing the way they go to market and how they supply themselves.
Going forward, this will ensure the company has the right people with the right skills to maintain the benefits Maine Pointe helped deliver, and drive further improvements.
Maine Pointe’s Leader & Organization Improvement enhancements enabled the CEO’s vision for change, leading to the following critical project results: